One area of growth for Sharp Healthcare is offering greater patient self-service (e.g., virtual on-demand care, telehealth, mobile check-in, patient portals, etc.). To boost buy-in, Sharp has focused its efforts on leadership and staff training, reporting and patient marketing campaigns. Benefits have been pointed: With five months remaining in Sharp’s FY23, copay collections already have exceeded FY22 numbers, kiosk check-ins continue to strengthen, and nearly 149,000 appointments have been scheduled directly by patients, garnering nearly $600,000 in cost savings. Sharp’s success story underscores the potential of patient self-service to decrease healthcare spend.

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