About Us

Healthcare organizations are faced with the need to improve patient care and outcomes, be more operationally efficient, and optimize profitability. EXL Health helps healthcare providers address these challenges with systems and solutions that offer the right level of support at the right time.

Our deep domain, data, and analytics expertise infuses digital to give healthcare providers the intelligence and workflows needed to reduce the cost of care, improve care quality, enhance patient and provider experience, and improve quality and clinical outcomes.

New staffing and operating model increase contact center operations and patient satisfaction

Contact centers are faced with challenges such as high call volumes and needing additional support with managing appointment scheduling, cancellation requests, and other time-consuming processes to guarantee patient satisfaction and efficiency. EXL Health has identified opportunities that allowed clients to see immediate results, including a 15% reduction in abandoned calls and a 75% improvement in speed of answer for calls.

Intelligent operations in today’s health care landscape: Why adding digital is the key to success 

To survive and even thrive in this challenging business climate, health care organizations must take advantage of every possible opportunity to create new operational efficiencies. One of the best ways to do this is to digitize operations. EXL works with clients across the health care ecosystem — from payers and providers to help them harness the power of digital technology to meet their current business challenges. 

Foundational risk adjustment transformation drives significant improvement in value-based programs  

NEMG Partners with EXL Health, leveraging embedded data and analytics in its operations, to achieve sustained value-based care performance results for risk-bearing Medicare population. 

Risk stratification scoring model for vulnerable populations  

At the start of the COVID-19 pandemic, ERs were flooded with COVID patients and providers saw utilization rates for scheduled patients drop dramatically, causing a gap in patient care and decreased revenue. One of our clients, a large provider group, experienced similar issues and wanted a solution that helped identify the most vulnerable patients in their population and prioritize outreach in case they need care. The client came to EXL Health as a collaborative partner to develop a framework to prioritize their risk-bearing Medicare population. 

Predictive Analytics: The perfect tonic to bolster risk adjustment initiatives   

An understanding of predictive analytics, how it differs from retrospective analytics, its risk-adjustment use cases, and what healthcare organization (HCO) leaders should look for in a technology partner can help healthcare payers and systems experience the outcomes that will lead to success not only today but the days, months and years ahead as well.