WEBINAR | Growing an Enterprise Contact Center and Maximizing Patient Relationships

Hayley Feuerstein, Information Technology Manager, Yale New Haven Health System, and Sam Seering, Product Manager, Epic Cheers. In the early days of the COVID-19 pandemic, when CDC guidance was changing often, people were flooding hospitals and clinics with calls about symptoms, testing, isolation, and exposure, Yale New Haven Health System quickly developed a central contact center to take questions and scheduling requests related to COVID-19 and has continue to evolve it as a single-entry point to the health system. Hear how YNHSS operationalized their new contact center and leveraged Epic Cheers to maximize their relationships with patients.