


Randy Notes, Managing Director; Marc Johnson, Quality Assurance & Subject Matter Expert; David LeClercq, Workforce Innovation Practice Leader; and Anil Thyagarajan, Delivery Service Executive & Quality Assurance, Impact Advisors. Join Randy, Marc, David, and Anil for a discussion on major trends impacting the healthcare business and actionable steps you can take heading into 2023. They cover margin improvement: How to improve margins given labor expense, inflation, and demand for services; disruption and innovation: How providers can respond to the threat from nontraditional competitors (especially in primary care) while also getting innovation “right”’; cyber threats: How to prepare for – and respond to – rapidly evolving cyber threats from cybercriminals who are not only targeting hospitals and health systems directly, but provider organizations’ business partners as well; and demands and expectations from multiple stakeholders: Balancing the needs of consumers, clinicians, and employees to increase engagement and minimize dissatisfaction and burnout.